Responsible Gaming at Vox Casino

At Vox Casino, we are committed to promoting responsible gambling and ensuring our players enjoy a safe gaming environment. We understand that whilst gaming should be entertaining, it can sometimes become problematic. That's why we provide comprehensive tools and resources to help you maintain control over your gambling activities.

Our Responsible Gaming Tools

We offer a range of features to help you manage your gaming responsibly:

  • Deposit Limits: Set daily, weekly, or monthly limits on deposits to your account
  • Wager and Loss Limits: Control your spending by setting maximum limits on individual wagers and total losses
  • Session Time Limits: Determine how long you wish to play and receive automatic logout reminders
  • Reality Checks: Receive pop-up reminders showing how long you've been playing and your spending
  • Self-Exclusion: Temporarily exclude yourself from gaming for periods ranging from 24 hours to 6 months
  • Account Closure: Request permanent account closure if you decide to stop gambling entirely

All these tools can be accessed through your account settings or by contacting our Customer Support team.

Recognising Problem Gambling

Gambling should always remain enjoyable entertainment. You may have a gambling problem if you:

  • Gamble to make money rather than for entertainment
  • Chase losses by increasing bets or gambling more frequently
  • Borrow money or use credit to fund your gambling
  • Spend more time or money gambling than you originally intended
  • Neglect work, family, or social responsibilities due to gambling
  • Experience arguments with family or friends about your gambling habits
  • Use money allocated for essential expenses such as rent, bills, or groceries
  • Feel anxious, depressed, or guilty about your gambling
  • Find yourself constantly thinking about gambling or your next bet

If you recognise any of these warning signs, we strongly encourage you to seek support immediately.

Guidelines for Responsible Gambling

Follow these essential tips to maintain control over your gambling:

  • Set a loss limit before you begin playing and strictly adhere to it
  • View gambling as entertainment, not as a method to generate income
  • Never gamble with borrowed money or funds intended for essential expenses
  • Take regular breaks and set time limits for your gaming sessions
  • Maintain a healthy balance between gambling and other recreational activities
  • Avoid gambling when feeling stressed, depressed, upset, or under the influence of alcohol
  • Only gamble with disposable income that you can afford to lose
  • Never attempt to win back losses by increasing your stakes

Self-Assessment and Professional Support

If you're concerned about your gambling habits, we encourage you to complete our confidential self-assessment questionnaire. For personalised assistance, our dedicated Responsible Gaming Team is available at [email protected] or through our Live Chat service.

Account Management and Self-Exclusion

Temporary Self-Exclusion: You can exclude yourself for periods from 24 hours up to 6 months through your account settings or by contacting Customer Support.

Permanent Account Closure: Contact our Customer Support team at [email protected] or via Live Chat to request permanent account closure.

Withdrawal of Funds: Please ensure you withdraw any remaining account balance before requesting account closure.

Account Reactivation: Accounts closed for responsible gaming reasons cannot be reopened for a minimum cooling-off period. All reactivation requests are subject to review by our Responsible Gaming Department.

Protection of Minors

Gambling is strictly prohibited for anyone under 18 years of age. To protect minors:

  • Install parental control software such as Net Nanny or Qustodio
  • Keep your login credentials and payment information secure and away from children
  • Never leave your device unattended whilst logged into your casino account
  • Avoid saving passwords on shared devices
  • Educate children about the risks associated with online gambling

For comprehensive information about internet safety for children, visit www.betterinternetforkids.eu.

Support for Gambling-Related Problems

If you or someone you know requires assistance with gambling-related issues, these organisations provide confidential support:

  • UK Gambling Commission
  • GamCare - National gambling helpline: 0808 8020 133
  • Gamblers Anonymous UK
  • BeGambleAware
  • Gambling Therapy
  • GAMSTOP - National self-exclusion scheme

You can also download blocking software such as BetBlocker to restrict access to gambling websites across all your devices.

Contact Our Responsible Gaming Team

For any concerns or support related to responsible gambling, contact our dedicated team at [email protected] or through our Customer Support channels. We're here to provide confidential assistance and guidance.

Remember: Gambling should always be enjoyable and within your means. Stay in control, play responsibly, and don't hesitate to seek help if you need support.