Privacy Policy

Welcome to Vox Casino UK. Your privacy is of paramount importance to us. This Privacy Policy details how Vox Casino (“we,” “us,” or “our”) collects, uses, stores, and safeguards your personal data when you access or use our services at casino-vox.co.uk. By using our website and services, you consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller

The data controller responsible for your personal information is Vox Casino, a company registered and operating under the laws of the United Kingdom. For any questions relating to your privacy or this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal information to provide and improve our services, including but not limited to:

  • Full name
  • Email address
  • IP address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • Device and browser details
  • Usage data (such as login times, game preferences, and session duration)
  • Registration and account preferences
  • Financial transaction data (deposits, withdrawals, payment methods)
  • Verification documents (e.g., identification, proof of address)
  • Communication records with our support team
  • Information from third parties for fraud prevention and responsible gambling checks
  • Sensitive data, such as health-related information, only if voluntarily provided (for example, self-exclusion requests)

3. How We Use Your Information

Your personal data is used strictly for the following purposes:

  • Creating, managing, and maintaining your account
  • Verifying your identity and age to comply with UK Gambling Commission regulations
  • Processing financial transactions securely
  • Meeting legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements
  • Communicating account updates, service changes, and important notifications
  • Administering promotions, bonuses, and tournaments
  • Providing personalised content and offers tailored to your preferences
  • Improving our products, services, and website performance through analytics
  • Detecting, preventing, and investigating fraudulent or suspicious activities
  • Complying with requests related to self-exclusion and responsible gambling

4. Legal Basis for Processing

We process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

  • Your explicit consent (e.g., for marketing communications)
  • Performance of a contract (e.g., managing your account and transactions)
  • Legal compliance (e.g., AML and regulatory reporting)
  • Our legitimate interests, such as fraud prevention and service improvement, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined and to comply with legal and regulatory obligations. Typically, data is kept for up to five years after account closure or inactivity, except where longer retention is required (for example, records related to self-exclusion, dispute resolution, or ongoing investigations).

6. Marketing Communications

With your consent, we may send you promotional offers and updates about Vox Casino and our partners. You can opt out or modify your marketing preferences at any time via your account settings or by clicking the unsubscribe link in our emails. We never share your personal data for marketing without your permission.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Ensure website functionality and security
  • Remember your preferences and login status
  • Analyse site usage to enhance user experience
  • Deliver personalised advertising

You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect the proper functioning of our website.

8. Sharing and Transfers of Your Data

We may share your personal data with:

  • Service providers such as payment processors, identity verification, and fraud prevention agencies
  • Regulatory authorities, including the UK Gambling Commission, where required by law
  • Companies within the Vox Casino corporate group
  • Third parties you have expressly authorised

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office (ICO).

9. Security of Your Data

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security protocols are regularly reviewed and updated to maintain high standards of data protection.

10. Your Rights

You have the following rights regarding your personal data under UK GDPR:

  • Right to be informed about data processing
  • Right of access to your personal information
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”) in certain circumstances
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time without affecting prior processing
  • Right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. Responsible Gambling

We are committed to promoting responsible gambling. If you feel your gambling is becoming a problem, support is available from organisations such as BeGambleAware. You can also use our tools for self-exclusion, deposit limits, and activity monitoring.

Last updated: 01 June 2025